Watering – Frequently Asked Questions
Q. The o-rings on my hose fittings have perished. Where can I obtain new ones?
A. These can be obtained in a spares kit from retail outlets (part number 2299) which contains 10 O-rings and 5 tap connector washers or you can purchase a bag of 20 O-rings (part number Z73045) from Customer Services .
Q. I have lost the washers from my Multi-tap connector. Are these available?
A. Yes. Part number Z21675 available from Customer Services.
Q. My hose reel is leaking from the inlet. Can this be replaced?
A. Yes Replacement inlets can be purchased from Customer Services.
Q. I have mislaid the instructions for my hose reel. Can I get any?
A. You can get replacement instructions by downloading them from the Hozelock web site www.hozelock.com
Q. My hose reel is leaking at the opposite side to the handle where the short piece of hose joins the reel. Can I purchase a replacement connector?
A. Yes. They come in 2 different sizes - 1inch BSP (approx. 33mm outside diameter threads) - part number 2158 and 5/8 inch BSP (approx 22.5mm outside diameter thread) - part number Z 21755 and both can be ordered from Customer Services.
Q. Where can I purchase an additional wall bracket for my wall-mounted hose reel Auto Reel, Mini Auto reel or 2 in 1 Compact Enclosed Reel?
A. From Customer Services or through our Spares purchasing Web site.
Q. There is no water coming out of my hose.
A. Check that you have an appliance on the end of the water-stop connector. If not the water will not come out.
Q. The handle on my reel has broken. Can I get a replacement?
A. Yes. Replacement handles are available from Customer Services.
Q My hose will not pull out of my Auto/Fast Reel.
A. Check that the locking lever is off.
Q. My Fast Cart makes an awful ratting noise when I pull the hose out.
A. Take out the red transit tab from under the base to stop this.
Q. The inlet union on my hose cart is damaged. Can I replace it?
A. Yes this is available as a spare part from Customer Services
Q. I have a threaded tap connector of yours which is broken. I have tried to replace it but the ones in the shop are either too big or too small. Where can I get one.
A. Your tap is probably 5/8in bsp. We can supply an adaptor (93183-000) or a complete replacement tap connector (Z21755) which is a tap connector with a 5/8in BSP thread. Please contact Customer Services for assistance.
Q. I have a 2414/2415/2416 Compact reel and the hose is really hard to pull out and is all tangled up.
A. Remove the connectors from the end of the hose and pull it out of the grey hose guide. Untangle and remove the hose from the reel and make sure that you rewind it using the winding handle in the same direction of the indicator arrow on the side of the green casing.
Q. The inlet on my Fast Reel is loose or leaking.
A. Check that the green cir clip is still in place, If this is missing the inlet will be loose and may leak. You can get a replacement from Customer Services.
Q. I have poor or no flow from my water butt pump, I have primed it but still can not get any water to come through.
A. This is a common question from customers because they either put the pump on the bottom of the water butt or do not realise there are 2 filters in the pump that need cleaning regularly. The pump must be raised off the bottom of the water butt or suspended on a rope. There are two filters in the pump that may require cleaning, the blue filter is located in the bottom of the pump, twist off the yellow grill at the bottom and remove the blue mesh filter, clean thoroughly and replace. Also remove the small wire filter from the connector on the top of the pump and clean thoroughly, this can get blocked with dirty rain water. This filter can be removed if it keeps blocking quickly as long as you are not using micro irrigation equipment (which has small orifices). Once cleaned re-prime and the flow will return. You can replace the wire filter and the connector off the top of the pump. There are no other spare parts available. To correctly prime the pump take of the hose connector from the top, Now slowly lower the pump into the water until the water level just under the outlet. Wait intil you see water fill up unside the pump until the level is the same inside and outside the pump. Now attach the outlet and hose and lower the pump fully into the water. the pump should now run properly
Q. My water timer is not working.
A. Check that you have put in new good quality non-rechargeable batteries. These will require changing every season. Check that you have set the settings correctly. Refer to the instruction leaflet.
Why cant you use rechargable batteries - this would be cheaper in the long run?
A. there are 2 main reasons. 1. Not many people realise that rechargable batteries are not the same voltage as normal zinc/carbon batteries (or other non rechargable types). Normal batteries are 1.5v but rechargeable batteries are only 1.2v. So your timer, needing 3 volts to work now only has 2.4 volts before you start.
2. Normal batteries dishcharge gradually and fairly consistently over time. This is picked up easliy by the timers low battery function and so the timer is prevented from opening if it cannot shut. Rechargeables give full or nearly full voltage until they are nearly out of power then the power suddenly runs out. This cannot re detected by the timers low batt function. The result is that the may havev enough power to open but not close again and so you may waste water.
Q. There is no water coming out of my micro irrigation drippers?
A. Check that you have inserted the drippers the correct way round, if they are adjustable drippers, turn them up. Go to www.hozelock.com and download our ABC Guide to Automatic Watering and check that you have the correct sized system, if the system is too long or overloaded with drippers your flow of water will be effected.
Q. I have just installed my micro irrigation system and I am getting noises, vibration or screeching from the tap.
A. This can happen in older properties and/or usually means you have high water pressure. Contact customer services who will replace your pressure reducer, if this does not work we will send you a modified pressure reducer which will combat this problem.
Q. I have water pouring out of the end of my main micro supply pipe.
A. You need to block the end of the pipe with an end sleeve. These come in the micro irrigation kits or can be purchased separately from garden centres or Customer Services.
Q. I have buried my main micro supply tubing; do I have to remove it for winter storage?
A. You can leave the main supply tubing buried during the winter as long as you remove the end sleeve and flush the system thoroughly. You must remove the drippers and store away from frost. Also remove the pressure reducer and water timer and store away from frost, remove the batteries from the water timer.
Q. Can I use micro irrigation indoors.
A. No. We advise that it is used outdoors only.
Q. I am finding it hard to lay the micro supply tube because it keeps curling over, also the junction connectors are really hard to insert into the tubing.
A. To straighten the main supply tubing, lay it in the opposite direction that it has been rolled and put a house brick or something as heavy on each end, leaving for an hour to flatten. Soak the ends of the tubing in warm water, which will soften the plastic and make it easier to insert the connectors.
Q. How many Aquapods can I have on one system?
A. You can have 9 Aquapods from one mains tap, and 3 Aquapods running on any one 4mm hose.
Q. I have spilt some of the water saving treatments on the floor and my pet has eaten it - will it suffer any harm?
A. All of Hozelock water saving treatments are non toxic, so will not harm your pet. If they get an upset stomach please consult your vet.
Q. Will using the water butt treatment harm wildlife as they like to drink out of my water butt?
A. The water butt treatment is a safe non toxic biological treatment that uses natural plant extracts so it will not harm wildlife provided it is diluted as directed in the instructions.
Q. Can I leave my hose and/or hose reel out during the winter?
A. No we strongly advise taking the hose or hose reel unit indoors unless actually being used. All our wall mounted products are easy to remove from the wall and have “park Points” to attach the inlet and outlet hoses to. This stops water leaking out of the unit whilst indoors. Please note that damage from frost will invalidate the guarantee
Q. My oscillating sprinkler worked OK when I bought it last year but this year it keeps stopping. What is causing this?
A. The most likely cause is limescale in the gearbox which can build up inside if water is left in. Try taking the end plug off and spraying a lubricant such as WD40 or 3 in 1 oil into the blanking plug end and also the end where the hose is connected. Leave the sprinkler overnight and allow the oil to drain out (ensure the floor is not damaged and there is no slip hazard caused). Refit the blanking plug and try again. This can be done at the end of the season when the sprinkler is put away. Leave the end plug out and hang it up so that excess water can drain away.
Q. My auto reel does not wind back in all the time. What can I do?
A. Pull out all the hose. Clean any excess debris from the outside of the hose such as sand dirt etc with a damp cloth. Now let the hose retract slowly by walking back to the reel holding the end stop. This often allows the hose to layer properly again. When rewinding the hose always walk the hose back to the reel. Never let the hose fly back on its own. Not only is this dangerous it can cause irreparable damage to the reel.
Q. My compact reel (2414/2415) is very difficult to wind in and out.
A. Make sure you are winding in the correct way. There are arrows on the side of the case showing the correct direction. You will have to unwind the entire hose and rewind in the correct direction.
Q. My Ultra gun is fine when using it on the “rose setting” but when switching to one of the other settings water still dribbles from the rose.
A. What’s is happening is that there is a lot of water contained in the rose housing and when you switch to another setting this water has to empty. It will stop after a few seconds but you can speed this up by shaking the gun from side to side a couple of times to shake the water out.
Make sure the settings on the dial are correctly aligned and not “between” settings as this will cause the gun to leak continuously.
Q. My car brush doesn’t use much soap despite being on soap setting. There’s not much foam either. What’s wrong?
A. The most common cause is that the liquid soap you are using is too thick and can’t be diluted by the brush dilution valve. This will be worse in colder weather. Try diluting the soap with a little water but only dilute as much as is needed at the time. If it’s not this then look at the clear bowl where the soap is held. There’s a little pipe in the middle. Make sure it’s not touching the bottom of the bowl (there should be approx 3m gap). If it is touching the bowl, unscrew the bowl and push the pipe in about 3mm and refit the bowl.
Q. The first time I used my brush water sprayed out of the blue knob.
A. Make sure that the control knob is set to either soap or rinse. If its midway this will cause the effect that you describe.
Q. When I turn the water off by the screw knob on my patio/long reach brush water flows out of the blue knob for a few seconds.
A. This usually happens when you continue to hold the brush up in the air after switching off as it’s the water in the tube emptying out. Just hold the brush bristles down.
Q. Can I use my alloy wheel brush to clean the rest of the car?
A. No the bristles or head may scratch the paintwork.